Your information security is our commitment

99bed may collect various types of information from you. This information is gathered in two main ways — directly from you and automatically through your use of the service.

2.1 Information You Provide Directly

When you register with 99bed or use our services, the information you voluntarily provide includes:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Documents submitted for identity verification (copy of national ID card or passport)
• Financial information — bKash, Nagad, Rocket, or bank account details required for processing transactions
• Any information or messages you share with us when you contact us

2.2 Information Collected Automatically

When you use the 99bed platform, certain information is recorded automatically:

• IP address and device identifier
• Browser type and operating system
• Log data related to pages visited, clicks, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity history and transaction records

99bed uses your information for specific and legitimate purposes. We never store or misuse your information unnecessarily.

• Account Management: To complete your registration and login process and to ensure the security of your account.
• Financial Transaction Processing: To process deposit and withdrawal requests — via bKash, Nagad, Rocket, and bank transfer.
• Identity & Age Verification: To confirm that the user is 21 years of age or older.
• Customer Support: To resolve your issues via live chat or email.
• Fraud Prevention: To detect and address suspicious activity and to maintain the security of the platform.
• Responsible Gaming: To monitor unusual betting patterns and support users who may be experiencing gambling-related problems.
• Service Improvement: To improve the user experience and add new features to the platform.
• Legal Compliance: To comply with applicable laws and regulations.

99bed places the highest importance on the confidentiality of your information. In limited and specific circumstances, information may be shared with others.

4.1 Service Provider Partners

99bed uses certain third-party services that perform specific functions on our behalf — such as payment processing, identity verification, and technical infrastructure. These partners receive only the information necessary for their work and operate under our direction and strict confidentiality agreements.

4.2 Legal Requirements

When required by a court order, government directive, or applicable law, 99bed is legally obligated to share information with law enforcement agencies or regulatory authorities.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred. In such circumstances, 99bed will notify you in advance and the new entity will be bound to comply with this privacy policy.

4.4 With Your Consent

Outside of the cases listed above, 99bed does not share your information with any third party without your explicit written consent.

99bed has put in place industry-standard technical and organizational measures to keep your information secure.

• SSL/TLS Encryption: All data transmission on our platform is secured with SSL encryption, which protects your information from unauthorized access.
• Secure Servers: Your information is stored on secure servers where access is controlled and closely monitored.
• Access Controls: Only authorized personnel have access to your personal information, and they are bound by confidentiality obligations.
• Regular Security Audits: Our systems undergo regular security testing to identify and address vulnerabilities.
• Data Minimization: We collect only the information that is essential for providing the service.
• Password Protection: Your password is never stored in plain text — it is kept as an encrypted hash.

99bed uses cookies and similar technologies that enhance your experience and help us maintain the quality of our service.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary for the core functions of the platform — such as maintaining login sessions. Without them, the service does not work properly.
• Functional Cookies: These cookies are used to remember your preferences and settings, improving your experience on future visits.
• Analytical Cookies: These cookies collect information to help us understand which parts of the platform are used most and to improve the quality of our service.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain essential cookies may limit some features of the platform.

99bed retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Information for active accounts is retained until the account is closed.
• Financial transaction records are retained for the period required by legal obligations.
• Even after an account is closed, certain information may be kept for a specified period to resolve potential disputes or meet legal obligations.
• Once the specified period has ended, information is securely deleted or anonymized so that you can no longer be identified.

As a user of 99bed, you have specific rights over your own information. We respect and uphold these rights.

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not always be possible where legal obligations exist.
• Right to Object: You can object to the processing of your information for specific reasons.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Withdraw Consent: For any processing that relies on your consent, you can withdraw that consent at any time.

To exercise these rights or to make any request regarding your information, please contact our customer support team.

99bed's services are strictly for users aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we become aware that a minor has registered using false information, that account will be closed immediately and all associated information will be securely deleted.

If the 99bed platform contains links to third-party websites, those sites have their own privacy policies. We are not responsible for how those sites manage information.

It is recommended that you read the privacy policy of any third-party website before visiting it.

99bed may update this privacy policy from time to time. If any significant changes are made to the policy, we will post a notice on the platform or notify you at your registered email address.

Continued use of the platform after a policy change will be taken as your acceptance of the updated policy. It is therefore recommended that you review this page regularly.

The date of each update is noted at the top of the page under the "Last Updated" marker.

If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise your data rights, please contact the 99bed customer support team.

We aim to respond to all your questions as quickly as possible. Privacy-related requests of a sensitive nature may require additional verification.